Information technology — Cloud computing — Service level agreement (SLA) framework — Part 3: Core conformance requirements

ISO/IEC 19086-3:2017 specifies the core conformance requirements for service level agreements (SLAs) for cloud services based on ISO/IEC 19086‑1 and guidance on the core conformance requirements. This document is for the benefit of and use by both cloud service providers and cloud service customers. ISO/IEC 19086-3:2017 does not provide a standard structure that would be used for cloud SLAs.

Status: Published

Publication Date:

Category: Cloud computing

Working Group:

Primary Source: https://www.iso.org/standard/67547.html?browse=tc

Source: https://www.standict.eu/standards-repository/standard/information-technology-cloud-computing-service-level-agreement-sla