ETSI F5G has released a new specification defining Quality of Experience (QoE) assessment for F5G services by combining objective network metrics with subjective user expectations. The document establishes measurable Key Quality Indicators (KQI) at both the application and network levels while outlining mechanisms to measure or improve service performance. It specifically addresses novel approaches such as network slicing and AI-based QoE assessment to help operators differentiate their offerings. This guidance aims to enhance customer satisfaction by ensuring services meet performance, availability, and ease-of-use expectations.
Keywords: quality of experience, key quality indicators, network slicing, AI-based assessment, service performance