ETSI Technical Report TR 103 455 addresses the critical need to integrate citizen requirements into standardization processes, recognizing that local communities are often confused by existing standards. The report provides a comprehensive framework of recommendations, including guidance materials and codes of conduct, to help cities design smart and sustainable services that ensure equal treatment and protect data privacy. This initiative marks the first time that specific consumer and citizen needs in the context of standardization have been formally addressed to better involve local authorities. The document aims to facilitate the evolution of urban environments into smart communities while adhering to public policy objectives and tighter budgetary constraints.
Keywords: citizen requirements, data privacy, smart cities, codes of conduct, inclusive standards